Refund Policy

We are unable to cancel or make refunds to orders once placed. Orders are processed immediately, and cannot be canceled. 

All sales are final and products may not be refunded, exchanged or returned, except as expressly permitted in the Terms and Conditions in the event of;

  • (a) you received the in-correct item 
  • (b) the product was broken or damaged at the time of delivery,

Positivity Threads may, in its sole discretion, provide a credit note for the purchase price or allow you to exchange the product.